Comprehensive Support Services
We have strategic relationships with a number of enterprise partners including Cisco, Microsoft, VMware, IBM, EMC and NetApp. We have been designing, implementing and supporting clients’ infrastructures for more than a decade and have a raft of client testimonials that demonstrate our pedigree.
Nettitude practices the highest levels of security across all of our support offerings. As well as being an ISO9001 and ISO27001 company, we are heavily involved in the Payment Card Industry Data Security Standard (PCI DSS) and are aligned with CESG as both a CLAS and CHECK Consultancy. Our team of consultants are background checked and have both SC and DV clearance.
Nettitude invests heavily in its employees and is an investor in people. Our team of highly skilled consultants hold a range of accreditations including CCIE, MCSE, MCSA, and VCP to name but a few. We recognise that as a technology solutions provider we must constantly stay ahead of technology.
Security- A common thread: Nettitude has a strong background in information security. As well as having partnerships with Checkpoint, Juniper and Cisco, we also work closely with Bluecoat, RSA, Tripwire and Microsoft to integrate the highest levels of information security in to all of our designs. Where we provide support services for our clients, we ensure that we deliver all of our support with a high focus on enhancing a client’s information security framework.
Our Support Packages
Standard Office Hours 9.00 – 5.30 • Unlimited Telephone Support
As part of Nettitude’s support services, clients will be allocated a number of pre-paid support days within the support contract. This is designed to provide both proactive and reactive support capability throughout the contract.
Nettitude’s pre-paid days are more than just an Insurance service. If organisations believe that they will have spare pre-paid days at the end of their contract, Nettitude will allow them to be converted to consultancy days that can be used as project work.
Extended Support Services
Gives you access to Nettitude’s support desk within your service contract. All calls are actioned inline with Nettitude’s service level agreements.